3 Strike System
After 3 strikes you will not be eligible to receive transportation from us for 3 months (starting from the last strike).

Examples of Strikes:

• You don’t cancel transportation BEFORE the driver calls or they are already picking up people.
• Driver waits outside your home or location for more than 5 minutes.
• You don’t clean up after yourself.
• Disruptive behavior in the van.
• Refusal to listen to the driver.
• Other forms of miconduct.